Refund and Cancellation Policy

Cancellation Policy

• You may cancel your booking with us any time before the schedule date and time of your pick-up only by calling us. If you cancel when the driver and/or car details provided you will be charged a cancellation fee.
• No cancellation fee shall be payable unless Melbourne Taxi Booking Service confirms the cancellation of your ride in accordance with the terms of use and Cancellation and refund policy.

Cancellation fees

• A booking request can be cancelled free of charge where driver or car details are not provided.
• If a booking request is cancelled for any reason whatsoever when the driver and/or car details provided, you'll be charged a cancellation fee as forfeiture of the complete advance amount paid by you for the booking.
• Drivers are also able to cancel a ride request if they've waited 45 minutes at the pickup location and/or for any reason whatsoever you have provided wrong details of pickup location or you are not reachable at phone, mobile number and email address you have provided. You may be charged either a cancellation fee as forfeiture of the complete advance amount paid by you for the booking at the sole discretion of the Melbourne Taxi Booking Service.
• In case, cancellation is due to external factors which human being by the exercise of reasonable diligence cannot avoid such as epidemic, tornadoes, earthquakes, hurricanes, floods, fire, strikes, lockouts or other industrial disturbances; war, terrorist acts, riot, or other civil disturbance; epidemics; or other similar forces or due to force majeure which lead to the roads closed, voucher for the complete advance amount paid by you for the booking, in Melbourne Taxi Booking Service’s sole discretion shall be issued without expiry to use in future.

Refund Policy

• As per the cancellation and refund policy, the refund will be processed. It may take 7 to 10 business days for the refund to reflect into your account. In case wrong or incorrect banking details/ account details provided by you, Melbourne Taxi Booking Service shall not be responsible for any loss and/or damages whatsoever.
• You shall be entitled for the vouchers without expiry to use in future in Melbourne Taxi Booking Service’s sole discretion in the following cases:
• Where the allocated driver cancels the ride without assigning any valid and reasonable reason at the last hour and the Melbourne Taxi Booking Service fails to arrange another ride in a reasonable time you shall be entitled for the voucher for the complete advance amount paid by you for the booking.
• Where the car breaks down during the trip and the Melbourne Taxi Booking Service or driver does not rectify it within reasonable time, you shall be provided the voucher for the complete advance amount paid by you.
• In case, cancellation is due to external factors which human being by the exercise of reasonable diligence cannot avoid such as epidemic, tornadoes, earthquakes, hurricanes, floods, fire, strikes, lockouts or other industrial disturbances; war, terrorist acts, riot, or other civil disturbance; epidemics; or other similar forces or due to force majeure which lead to the roads closed, voucher for the complete advance amount paid by you for the booking, in Melbourne Taxi Booking Service’s sole discretion shall be issued without expiry to use in future.
• Where you want to change car type or want to increase/decrease trip duration or need some correction in itinerary, you shall inform Melbourne Taxi Booking Service well in advance and after confirmation by Melbourne Taxi Booking Service, you shall be provided the voucher for the complete advance amount paid by you in Melbourne Taxi Booking Service’s sole discretion.
• Melbourne Taxi Booking Service shall not be responsible to refund and/or to provide voucher in any case where you give any money or goods to the Driver except as mentioned in the invoice. Melbourne Taxi Booking Service shall not be liable to pay any damages, if any, arises from any loss accrued to you.
• Melbourne Taxi Booking Service shall not be held responsible for any loss or damage happened during the ride on account of the driver who is a third party agency. However, Melbourne Taxi Booking Service shall assist you in all the reasonable manner to recover your loss or damage.
• Melbourne Taxi Booking Service reserves the right to withhold the complete advance amount paid by you for the booking on account of any misbehave or misconduct viz. physically, orally or mentally with the driver. Melbourne Taxi Booking Service also reserves the right jointly and/or severally with the driver to take any action against you as available as per the law applicable at the time of the incident.